Shipping Policy
Last updated: April 2026
We are committed to delivering your wellness products quickly and safely. This policy explains our shipping methods, delivery times, and fees.
Delivery Areas
We currently deliver throughout Uganda, including:
- Kampala and surrounding areas: Same-day or next-day delivery
- Major towns: 1-2 business days
- Rural areas: 2-4 business days
For locations outside our standard delivery zones, please contact us to arrange delivery options.
Delivery Times
Standard Delivery
| Location | Estimated Time |
|---|---|
| Kampala City | Same day (orders before 2 PM) |
| Greater Kampala | Same day or next day |
| Entebbe, Jinja, Mukono | 1-2 business days |
| Other major towns | 2-3 business days |
| Rural areas | 3-5 business days |
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather, traffic, or public holidays.
Delivery Fees
Delivery fees are calculated based on your location and order size:
- Kampala City: From UGX 5,000
- Greater Kampala: From UGX 8,000
- Other areas: Calculated at checkout based on distance
The exact delivery fee will be displayed during checkout before you confirm your order.
Order Processing
Orders are processed Monday through Saturday. Orders placed on Sundays or public holidays will be processed on the next business day.
Processing Times
- Orders placed before 12 PM: Usually dispatched same day
- Orders placed after 12 PM: Dispatched next business day
Pickup Option
If you prefer, you can pick up your order from our location. Select "Pickup" during checkout and we'll notify you when your order is ready. Pickup is free of charge.
Order Tracking
Once your order is dispatched, you will receive a notification via SMS or WhatsApp with delivery updates. You can also contact us anytime to check your order status.
Delivery Instructions
Please provide accurate delivery information, including:
- Complete address with landmarks
- Active phone number
- Preferred delivery time (if any)
- Any special instructions for the delivery person
Missed Deliveries
If you're unavailable when our delivery person arrives, they will attempt to contact you. If delivery cannot be completed:
- We may leave the package with a neighbor or security (if permitted)
- We will arrange a redelivery at a convenient time
- Multiple failed delivery attempts may incur additional fees
Damaged or Lost Packages
We take care to package your items securely. If your package arrives damaged or is lost in transit, please contact us within 24 hours. We will investigate and provide a replacement or refund as appropriate.
Questions?
For shipping inquiries, contact us at support@bfsuma.com or via WhatsApp.